Shipping and Handling

Orders placed by/before 11:30AM Pacific Time Monday through Friday (excluding holidays) for stock items will normally be shipped by the following business day.  Please account for UPS shipping time from Southern California based on the chosen means of delivery.   Also note that custom items (such as non-standard color items) are made to order and require manufacturing time. You can contact us for more information.

 E-Z UP Direct cannot be held responsible for meeting a specific delivery date if UPS Ground is selected as a shipping option. Customers who are concerned about meeting specific deadlines should select an express delivery option (Next Day, Two Day, Three Day) , or contact us at 800 742-3363 Monday-Friday 7:30am – 4:00pm Pacific Standard Time. 

 Also note that we have four Southern California locations open Monday through Saturday to serve your needs, just click on the “Store Locations” button for more information. 

We use UPS to ship all orders and offer you 6 shipping options:

• UPS Ground: Prompt, dependable, low-cost ground delivery makes UPS Ground an excellent choice for all your routine shipments.
  
• UPS 3 Day Residential: The ideal mix of economy and guaranteed on-time delivery, UPS 3 Day Select guarantees delivery within three business days to and from every address in the 48 contiguous states.
  
• 2nd Day Air: UPS 2nd Day Air provides guaranteed on-time delivery to every address throughout the United States (excluding intra-Alaska shipments) and Puerto Rico. This service is an economical alternative for time-sensitive shipments that do not require overnight or morning service. UPS 2nd Day Air service provides substantial savings compared to the rates for overnight air service.
  
• 2nd Day Air A.M.: UPS is the only carrier to offer you guaranteed delivery before noon on the second business day to commercial destinations. UPS 2nd Day Air A.M. service is available for delivery to metropolitan commercial addresses where UPS Next Day Air® delivery is committed by 10:30 A.M. This service is not available to destinations where UPS Next Day Air delivery is committed by noon or end of day.
  
• Next Day Air: UPS Next Day Air features fast, reliable delivery to every address in all 50 states and Puerto Rico. UPS guarantees delivery by 10:30 A.M., noon, or end of day the next business day depending on destination (noon or 1:30 p.m. on Saturdays).
  
• Next Day A.M.: When your shipments demand first-thing-in-the-morning delivery, choose UPS Next Day Air Early A.M. UPS guarantees delivery on weekdays by 8:00 A.M. to major cities in the 48 contiguous states and by 8:30 A.M. to many other U.S. cities, including those in Alaska.

Shipping your order with UPS Ground will take the longest to arrive, but is the lowest cost option. The fastest (and most expensive) is UPS Next Day A.M. All shipping and handling fees are based upon weight and location, so the further away you are from our warehouse in Southern California and the heavier your package is, the more you will pay for shipping and handling. The rates we quote for shipping and handling are valid for most orders. However, for very large orders (such as pallet quantities) , the stated shipping and handling fees may be inadequate, in which case, we reserve the right to modify the shipping and handling fees. We will contact you before making any changes to your order.

We can only deliver to physical (non-PO box) United States addresses.   For information about E-Z UP vendors outside of the United States, please send us a note (via our “Contact Us” function) or call us at 800 742-3363 Monday-Friday 7:30am – 4:00pm Pacific Standard Time.