International E-Z UP® Product WarrantyINTERNATIONAL E-Z UP®, INC. manufacturer of the E-Z UP® Instant Shelter® warrants to the original retail purchaser who provides a dated sales receipt-each part of the E-Z UP® Instant Shelter® to be free from defects in material or workmanship for a period of TWO or FIVE years (depending on the model) after the date of original purchase. This warranty applies only for normal and expected uses, as determined by the manufacturer. INTERNATIONAL E-Z UP®, INC.'s obligation and liability under this warranty is limited to the repair or replacement (at its option) of the product or its parts, after its own review and examination. RETURN ADVISORY -- Before returning any part or product to INTERNATIONAL E-Z UP®, INC. or its designated representative, please contact us to obtain specific return shipping instructions. All shipping costs must be prepaid, and INTERNATIONAL E-Z UP®, INC. is not responsible for products damaged in transit. CONDITIONS -- This warranty shall be void as to any product which has been altered or modified in any manner. This warranty does not apply to damages caused by wind, rain, or other forces of nature, nor to accidental or deliberated damage of the product, nor to use of the product that does not conform with the product instructions. This express warranty is provided in lieu of all other warranties, expressed or implied.
DO NOT RETURN PRODUCT TO THE PLACE OF PURCHASE FOR WARRANTY SERVICE
Important Warranty Information not included in your Embassy II owner's manaual
TO RECEIVE WARRANTY SERVICE
Warranty Claim Form
Click the PDF image to download the warranty form if you feel your product is to be covered by the warranty.*
*A copy of your original sales receipt will be required.
E-Z UP Direct.com - Return Policy
You can return any item sold by E-Z UP Direct.com within 30 days from the ship date.
To qualify, simply initiate the return within 30 days from the ship date by calling our customer service department at 1-800-742-3363, or by filling out the “Returns” form at our online store: http://ezupdirect.com/forms/returns.php, and ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, etc.). A Return Merchandise Authorization (RMA) number will be assigned to your request. This number should be written on the return package and on the original invoice or packing list. (Copy’s are acceptable) No returns/credits will be honored without the RMA number.
We must receive your item back within 45 days of when we originally shipped it to you. Please allow us 14 days from the time we receive your item to process your return. All items must pass through our quality control division before being accepted for credit. Those that fail this inspection will be returned to you without issuance of any credit, and we reserve the right to charge you for the return shipping costs.
For your protection, we suggest all returns be sent back by a traceable carrier. (UPS, FedEx etc.) The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will reimburse your credit card for the purchase price of the item, less the original shipping fee and less a restocking fee of $5.00 per item or 15%, whichever is greater. All credits will be applied to the same credit card used to make the purchase.
